How can we help?!

Can’t find the answer to your question on the customer support page?!
Having trouble finding your ”order confirmation email” ? Please check your Spam / Promotion folder!
Easiest way to do so is to search for ”dreamized” in your email search bar.

Sometimes your email provider blocks first time contacts ( senders ) so if our email is getting blocked by your email service provider, you are unfortunately not able to receive our emails, but you may always find your order information/details
by visiting:
www.dreamized.com/my-account/orders/

Still need help ?! No worries,  just let us know!

If you need to cancel your order please don’t forget to leave your order number as well.

You’ll get contacted as soon as possible.

📢 Important Notice: Potential Transaction Decline for First-Time Buyers

Dear Valued Customers,

We want to ensure your shopping experience on our platform is seamless and hassle-free. However, we’ve noticed that some first-time buyer transactions may face possible declines due to security measures or verification processes associated with initial purchases.

To assist in resolving this matter promptly, we recommend the following steps:

1. Retry your order using the same card. Sometimes, a subsequent attempt may successfully process the transaction.
2. Use alternative payment methods available on our website. We offer various secure options to suit your preferences.

We apologize for any inconvenience this may cause. Should you encounter persistent issues or need further assistance,  please don’t hesitate to reach out.